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Returns Policy

OUR COMMITMENT

Satisfaction guaranteed is our commitment to you, and that starts with the highest priority put upon you receiving the product and services you deserve. TruVoice Headsets offers a 30-Day Return Policy for all products as long as they are returned in as sold condition.

OUR PROCESS

RMA approval is required for all returns to receive credit or be replaced. 

An RMA can be obtained by providing the following information listed below. 

Please email Admin@TruVoicetelecom.com or contact a member of our team at 1-888-448-5556.

Following information is required:

  • Sales order number or invoice number
  • Serial number/s if applicable
  • Reason for return or replacement

CONDITIONS

PRODUCT DAMAGED IN TRANSIT

If a shipment is damaged in transit please do not throw away the packaging. Contact TruVoice Headsets on 1-888-448-5556 for support to file a claim and or get replacement.

DEFECTIVE RETURNS

Product box must be clean and undamaged, with no usage marks of any kind. Please make sure the item is packaged in an outer carton and do not use the product box as a returned shipping container.

NON-DEFECTIVE RETURNS

  1. Returns may be subject to a minimum 20% restocking fee, unless otherwise specified by written authorization.
  2. Shipping and Insurance costs are non-refundable.

CREDIT/REPLACEMENT

Credit or replacement for returns are processed after receipt inspections are met. Products received without an approved RMA or incomplete receipt (partial) products are subject to be returned immediately to sender at sender’s expense.