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Terms & Conditions

Payment Terms

We accept all major credit cards or payments through PayPal. We offer terms to customers who provide us with acceptable credit information. If you’re interested in opening a credit account with us, please email us at sales@truvoicetelecom.com. Po's are accepted from Government agencies, including, PD Departments, Hospitals, Fire Dept., Schools, etc. with a hard copy of the purchase order.

Placing an order

Orders may be placed on this website or for personal service call 1-888-448-5556 or you may request a call back by emailing us at sales@truvoicetelecom.com

Trial Equipment

TruVoice Telecom Inc. is excited to offer a no obligation 30-day trials for TruVoice products only. In addition, we also provide you with a prepaid return tag to return any unwanted equipment. Return labels are mailed with a copy of the invoice or you may request a label be emailed to you. Trial equipment cannot be returned after 30 days and payment is expected. Please contact our sales department for more information. Trials are not offered to individuals.

Returns for NON DOA products

RMA numbers are not required however you must contact your Account Manager to avoid any errors and included an explanation to why you are returning the product. Returns will not be accepted after 30 days from the date of invoicing. New TruVoice products carry a 30 day return policy. 20% restock fee may apply if TruVoice equipment is not returned in an “as new” condition. Refurbished Plantronics, GN Netcom/Jabra and all other manufacturers' products carry up to a 30 day return policy. For the return of NEW Plantronics, Jabra and telephones, we are bound by these companies return policies which is 10 days from receipt. RETURNED EQUIPMENT SHOULD BE IN THE SAME PERFECT CONDITION AS RECEIVED INCLUDING THE PACKAGING.
Before you attempt to return equipment please read the following information:

DO NOT

  1. DO NOT TEAR, WRITE ON OR DEFACE THE PRODUCT BOX IN ANY WAY.
  2. DO NOT RETURN EQUIPMENT WITH MISSING PAPERWORK, INCLUDING CARD BOARD INSERTS OR PARTS.
  3. DO NOT USE STAPLES, STICKERS OR TAPE ON THE PRODUCT BOX.
  4. DO NOT USE THE PRODUCT BOX TO SHIP THE ITEM BACK.
  5. DO NOT RETURN AN ITEM IF YOU'VE HAD IT FOR MORE THAN 30 DAYS, SEE EXPLANATION ABOVE
  6. DO NOT RETURN AN ITEM IF IT IS NOT IN THE SAME NEW CONDITION AS RECEIVED

DO

  1. If you've received a defective product, read the "Advance Replacement" information below.
  2. Do double check that ALL packing materials and parts are in and package properly for the return
  3. Do use a separate shipping box to ship the item(s) back
  4. Do send a copy of your invoice or packing slip and include a written explanation for the return.
  5. Do send your return to:
    Attn: Returns
    TruVoice Telecom Inc
    3102 Cherry Palm Dr Suite 145
    Tampa, FL 33619

**A restock fee of up to $50.00 may be applied to returns of Plantronics and Jabra equipment. Shipping charges are NOT refundable.**

Exchange

If within 30 days of purchase you are not happy with your purchase and would like to discuss an exchange, please contact your Account Manager or email sales@truvoicetelecom.com

Defective Equipment - Advance Replacement

TruVoice Telecom Inc. will exchange equipment which is found to be defective during the first 30 days of service. Exceptions may apply. You must contact your Account Manager for details. Email your rep, call 1-888-448-5556or email support@truvoicetelecom.com to be directed to your representative. Advance Replacement equipment maybe available during the replacement process, if the goods are deemed to be DOA from the manufacturer or as agreed by your Account Manager.


Yealink Specific Terms: All products must be returned within 30 days. Anything returned 30 days post invoice date will not be accepted and would need to be discussed with Yealink directly. If you receive your Yealink Headset and it is not functioning out of the box please contact us at 888-448-5556 or e-mail us at Support@Truvoicetelecom.com. We will provide you with next steps needed to initiate a claim for a replacement unit. All returns, regardless of reason why, must be returned in as sold condition. This means they must have undamaged boxes, all manuals included and undamaged, all parts present and undamaged, etc. Failure to return as described above will result in denial of refund or replacement.

Any returns within 30 days that are not due to issues with headset functionality will result in a $50.00 restocking fee.

General Repairs

An RMA# is not necessary to return headsets for repair. To expedite your repair please include in your shipment a packing slip and include it in your shipment. You will be contacted by your representative about any discrepancies in inventory and any out of warranty charges. This will give you the opportunity to take advantage of our buyback program to help you make the best cost-effective decision for you and your company. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty.